Moir Electric ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us.
Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number (including mobile number), service address, and location.
Usage Data: We automatically collect information about your interactions with our website, including IP addresses, browser type, and pages visited.
How We Use Your Information
We use your information to:
- Respond to inquiries, schedule service calls, and provide estimates
- Communicate with you about appointments, work in progress, invoices, and follow-up
- Send marketing or promotional messages where you have given consent
- Improve our website and services
Google Ads: We utilize Google Ads to promote our services. Google Ads may collect data about your online behavior through cookies and other tracking technologies. Please refer to Google's privacy policy for more details.
Text Messaging (SMS/MMS)
By providing your mobile phone number to Moir Electric — through our website, over the phone, or in person — you consent to receive text messages from us at that number.
Types of messages you may receive:
- Appointment scheduling, confirmations, and reminders
- Technician dispatch and arrival notifications
- Estimates, invoices, and payment reminders
- Replies to questions you send us
- Occasional promotional offers, if you have opted in to marketing messages
Message frequency varies based on your interaction with us.
Message and data rates may apply, depending on your mobile carrier and plan.
Opting out: You may opt out at any time by replying STOP to any text message from us. You will receive a confirmation message, and we will not send you further texts. We may still contact you by phone or email regarding active work or account matters. Reply HELP for assistance, or contact us using the information below.
Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
Sharing of mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services — such as scheduling, dispatch, or customer service platforms — is permitted solely for that purpose. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of purchasing any goods or services from Moir Electric.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
You have the right to:
- Access and update your personal information
- Opt out of marketing communications, including text messages
- Request deletion of your data
Security Measures
We take reasonable precautions to protect your information. However, no method of transmission over the internet or by text message is entirely secure.
